At Zeymer we place great importance on customer satisfaction. If you are not satisfied with the product you purchased, you may request a return within 14 days of the order date. Unfortunately, requests made after 14 days cannot be accepted.
Return Conditions
The product must be unused, in its original packaging and in resalable condition.
The order confirmation or invoice must be presented for the return to be processed.
Products Not Eligible for Return
Hygienic products such as bathrobes and sheets cannot be returned once the packaging has been opened.
Products that have been used or damaged through user error are outside the scope of returns.
Products bought on promotion or at a discount cannot be returned.
Damaged or Defective Products
If the product arrives damaged or defective, you must contact us within 3 business days. After the product has been inspected and the defect confirmed, it will be exchanged for the same product free of charge.
Refund Process
The returned product is inspected once it reaches us.
If it meets the return conditions, the refund is issued within 7 business days, depending on the payment method.
Delays caused by banks may occur.
Return Shipping Address
Zeymer
Abdurrahmangazi Mah. Sancaktepe Ticaret Merkezi B Blok D 40 Sancaktepe İstanbul
Return shipping costs are borne by the customer. If the product is defective or was sent in error, the shipping cost is covered by our company.
Exchange Policy
Exchanges are made with the same model only for products with a manufacturing defect. Please contact us for such requests.
Contact
You can reach us with any questions about returns and exchanges:
E-mail: ismail.ciftcioglu@zeymer.com.tr
